Support
Technical Support and Information Inquiry

Q&A

How to get CarlinKit firmware for upgrade/downgrade?

CarlinKit products, if used normally, are not recommended for firmware updates.

 

There are 3 ways to get the upgrade firmware


1. Download directly through CarlinKit official website (for TBox series)
2. Obtained by email, firmware available for U disk upgrade (for historical version firmware)
3. Obtained through the submission log, directed push (for not yet publicly pushed / the latest firmware)

 

1. Download directly through CarlinKit official website (for TBox series)

CarlinKit TBox series upgrade firmware can be found in the official CarlinKit website.

carlinkit.com->Support->downloads


https://www.carlinkit.com/download.html

 

For other CarlinKit series products, such as, U2W/U2W mini/U2W plus/CP2A/CCPM/CCPW/CCPA/Autokit pro/CarlinKit 3.0/CarlinKit 4.0, you need to send an email request.

 

2. Obtained by email, firmware available for U disk upgrade (for historical version firmware)

Please send the product model, firmware version, car model, phone model, and product usage questions to media@carlinkit.com

The information should be filled in correctly, and the new firmware, will be sent by email.

 

3. Obtained through the submission log, directed push (for not yet publicly pushed / the latest firmware)

This method works with U2W/U2W mini/U2W plus/A2A/CarlinKit 3.0/CarlinKit 4.0 to get the latest, not-yet-public firmware (beta version)

 

upload log tutorial: https://www.carlinkit.com/faq_detail/22.html

Before clicking the "Submit" button, please make sure to take a screenshot of your log so that we can use the content you fill in to find your log among the many logs and push the firmware in a targeted manner.

After the logs are submitted, please send screenshots to whatsapp :+86 13725006100

 

Log Screenshot Example


Problem not resolved? 
Submit help online

Please upload JPG, PNG, GIF image format (single image must not exceed 5M)
Submit