A few days ago, if the firmware was still on the 2023 version and had not been updated, the device might have repeatedly rebooted until it reset.
This issue has now been resolved, and there is no need to update the product’s firmware.
This page is intended for users who wish to update their set-top box firmware.

 

6125-Android 11.0

Use a Micro SD card to update the box firmware to version update-A11-2026-05-27-09-27. This version is still Android 12.

You can also continue using a Micro SD card to upgrade to version update-A13-2026-04-03-11-03-ucloud, which is Android 13 and will not cause a reboot.

 

6125-Android 12.0

Use a Micro SD card to update the box firmware to version update-A12-2026-05-26-18-20. This version is still Android 12, but it no longer reboots.

You can also continue using a Micro SD card to upgrade to version update-A13-2026-01-07-20-56-ucloud, which is Android 13 and will not cause a reboot.

 

6125-Android 13.0

Directly upgrade to version update-A13-2026-01-07-20-56-ucloud

UCloud which includes a feature similar to eSIM, allowing you to access the internet by paying a fee without the need for a physical SIM card.
UCloud provides services only in the following countries/regions. If you are not located in one of these areas, please do not upgrade to this version. (See the article for the list of countries/regions.)

 

How to check the version number:

Before CarlinKit Tbox reboots, disconnect it from the network (remove the SIM card or turn off the Wi-Fi connected to the Tbox). Once disconnected, CarlinKit Tbox will not reboot.

Then go to Settings > Version > Tbox Version to check.

 

Example:

 

Upgrade Instructions:

Rename the downloaded firmware file to “update” (keep the .zip format) and place it in the root directory of the memory card (NTFS-formatted memory cards are not supported), as shown in P1.

Insert the memory card into the box. An upgrade prompt will appear on the car’s screen; simply tap “Confirm,” as shown in P2.

Video Tutorials ：https://www.youtube.com/watch?v=mHx0ik1h6Oc

 

 

P1

 

P2

 

Countries and regions currently supported by UCLOUD

Albania

Algeria

Argentina

Angola

Australia

Pakistan

Paraguay

Panama

Egypt

Bulgaria

Philippines

Iceland

Poland

Bolivia

Denmark

United Arab Emirates

Switzerland

Colombia

Costa Rica

Ukraine

South Korea

Honduras

Kyrgyzstan

Canada

Kazakhstan

Cambodia

Czech Republic

Qatar

Ivory Coast

Kenya

Laos

Brazil

Turkey

Saudi Arabia

Moldova

Liechtenstein

India

Romania

Malaysia

Madagascar

Mauritius

Ghana

El Salvador

Tunisia

Ecuador

Jordan

Oman

Bahrain

Israel

Kuwait

United States

Mongolia

Bangladesh

Morocco

Mexico

South Africa

Nicaragua

Nigeria

Norway

Monaco

French Guiana

Cyprus

Greece

Spain

Slovenia

Slovakia

Portugal

Malta

Latvia

Lithuania

Luxembourg

Croatia

Finland

Belgium

Austria

Estonia

Ireland

France

Netherlands

Germany

Italy

Japan

Sweden

Serbia

Senegal

Sri Lanka

Uzbekistan

Peru

Tajikistan

Thailand

Tanzania

Guatemala

Uganda

Uruguay

Singapore

New Zealand

Hungary

Indonesia

United Kingdom

Vietnam

Zambia

Chile

Macau, China

Taiwan, China

Hong Kong, China